What to do if you have an emergency during normal surgery hours.

• We do our best to see patients with emergencies as soon as possible and usually on the day they contact us.

• If you have a problem, contact us immediately.

• The sooner you contact us, the easier it will be for us to see you.

• We set aside regular emergency slots each day.

• We do not block off emergency slots for late afternoon as these appointments are in great demand for patients requiring regular care and this tends to be one of the busiest times of the day.

• When you call the surgery, explain to the receptionist that you require an emergency appointment and give her some information about the nature of your problem as this will help to prioritise your care. This is especially important in cases of infection causing facial swelling; bleeding after surgery and trauma to the mouth.

• During the Christmas holiday period, we usually run on reduced hours, but provide morning sessions on non-public holidays. If you require emergency care on any of these days, contact us as early as possible. The practice answer-phone will give you more information about surgery hours and emergency services.

• IF YOU HAVE ANY PROBLEM RELATING TO YOUR TEETH OR JAWS, SEE A DENTIST. PLEASE DON’T BOTHER YOUR GP. IF IN DOUBT, CONTACT US AND ASK.

What to do if you have an emergency outside normal surgery hours.

• The Local Health Board provides out of hours advice during the normal week. On weekends and public holidays, the Local Health Board provides an advisory service and emergency treatment at designated clinics.

• To access these services and obtain further details, telephone the practice and listen to the message on the answer phone.

• The midweek service is available from 6.00pm until 8.00am the following morning.

• The week end and public holiday service is available 24 hours a day.